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Client Disclaimer

What our website can and cannot do for you, and when to reach out for immediate help.

Effective October 13, 2026

Updated October 13, 2026

About 2 min read

In crisis? Call or text 988, any time.

This website is here to support you, share what we have learned, and make it easier to reach us. It is not counseling itself. Please read this disclaimer before relying on anything you find here.

If you need help right now

Please do not wait for a reply from us. If you are in crisis or having thoughts of self-harm, call or text 988 (Suicide & Crisis Lifeline), any time, day or night. You can also text HOME to 741741 to reach the Crisis Text Line. For a medical emergency, call 911 or go to your nearest emergency room.

Call or text 988 Text HOME to 741741 Emergency: 911

Educational content, not treatment

The articles, guides, worksheets, and other resources on this website are written to inform and support. They are general in nature and are not a substitute for diagnosis, treatment, or advice from a qualified professional who knows your situation.

Mental health research and best practice change over time. Articles reflect our understanding when they were published and may not cover every circumstance.

When a counseling relationship begins

Reading this website, signing up for the newsletter, sending a message, or having a free 15-minute consult call does not create a counselor-client relationship. That relationship begins only after an appointment is confirmed and you have completed and signed our intake and informed consent documents.

No guaranteed outcomes

Counseling can bring real relief, clarity, and change, but everyone’s path is different. Progress depends on many things, including your circumstances and the fit between you and Dr. Penny. We cannot promise any specific result or timeline. Testimonials on this site describe individual experiences, and yours may be different.

About faith-based counseling

Faith-based counseling is professional counseling that includes your faith only if you want it to. Prayer, scripture, readings, or rituals are used only at your request. Clients of any tradition, or none, are welcome, and nobody is asked to share or adopt particular beliefs. Faith-based counseling is not a replacement for spiritual direction or pastoral care from your own faith community.

Dr. Penny's credentials

Rev. Dr. Penny Njoroge holds a Ph.D. in Clinical Christian Counseling Psychology. She is a Board Certified Chaplain; a Certified Telemental Health Specialist and Provider; a Certified Death and Grief Therapist, Substance Abuse and Addiction Therapist, and Marriage and Family Life Therapist; a Certified Life and Mental Health Coach; and a Certified Mediator. She is a Fellow of The American Institute of Stress and a Professional Member of The American Psychological Association.

Ask Dr. Penny is the brand name of Angel Counseling Services, LLC, the legal entity her certifications are tied to. Dr. Penny is commissioned to counsel across the United States and beyond under the umbrella of The Anglican Church of North America, which ordained her into full-time ministry. You can ask about her training, credentials, and approach before you book. We are happy to share it.

Confidentiality and its limits

What you share in counseling is kept confidential. The law sets a few important exceptions, for example when:

  • there is a serious risk of harm to you or someone else;
  • we suspect abuse or neglect of a child, an older adult, or a dependent adult;
  • a court orders us to release information.

Dr. Penny will explain these limits in full at intake. They are also described in our Notice of Privacy Practices.

Email, forms, and video

Website forms and regular email are convenient, but they are not fully secure. Please keep messages brief and leave out sensitive health details. Video sessions take place on a secure platform. As with any technology, there is a small risk of technical problems or interruptions, and your counselor will discuss a backup plan with you.

Questions about this disclaimer?

We are happy to explain anything in this disclaimer. A real person reads every message.