We want using this site to feel as clear and safe as a first conversation with us. These terms explain what you can expect from us and what we ask of you.
Agreeing to these terms
These terms apply to your use of askdrpenny.com, run by Angel Counseling Services, LLC, under the brand name Ask Dr. Penny. By using the site, you agree to them. If you do not agree, please do not use the site.
Counseling services themselves are governed by the informed consent and intake documents you sign before your first session. Where those documents and these terms differ, the signed documents apply.
Not for emergencies
This website, its forms, and our email are not monitored for emergencies. If you are in crisis or having thoughts of self-harm, call or text 988 (Suicide & Crisis Lifeline) at any time. For a medical emergency, call 911.
Website content is information only
Our articles, guides, and free resources are for general education. They are not a diagnosis, treatment, or professional advice for your situation. Reading the site or contacting us does not make you a client.
Consults, booking, and appointments
Requests are not confirmed until we confirm them.
After you send a request, you will get an automatic receipt. We confirm your time, and the office address or telehealth link, within one business day.
The 15-minute consult is free.
There is no obligation to book further sessions.
Fees and payment
Fees for full sessions are shared on your consult call and confirmed in writing before your first session. Dr. Penny is private pay only, in and out of network, and provides the necessary receipts for reimbursement. Payment is due 24 hours before your session to confirm your attendance.
Rescheduling and cancelling
Please give at least 24 hours’ notice, using the link in your confirmation or reminder email or by calling (205) 946-4060. Cancelling with less than 24 hours’ notice carries a $25 cancellation fee.
Family and couples sessions: you can book on behalf of others, but everyone attending will be asked to give their own consent at intake.
Video sessions
Every service is available by secure telehealth (video). Dr. Penny is commissioned to counsel across the United States and beyond under the umbrella of The Anglican Church of North America. To keep sessions safe and effective:
- Join from a private place where you will not be overheard.
- Use a reliable internet connection. If the connection drops, Dr. Penny will try to reach you by phone.
- Tell us where you are at the start of each session, especially if you are travelling.
- Do not record sessions without everyone’s written agreement.
Using the site responsibly
Please do not misuse the site. That includes sending false information, spam, or harmful code, trying to access parts of the site you are not meant to, or using it to harass anyone.
Our content
The text, articles, guides, images, and logo on this site belong to Angel Counseling Services, LLC or are used with permission. You are welcome to read, print, and share links to our content for personal, non-commercial use. Please ask us before copying or republishing it.
Testimonials
Client quotes on this site are shared with permission and without identifying details. They describe individual experiences. Your experience and results may be different.
Links to other websites
We link to other websites, such as crisis lines and helpful resources, for your convenience. We do not control those sites and are not responsible for their content.
No warranty and limits of liability
We work hard to keep the site accurate and available, but it is provided “as is.” We cannot promise it will always be error-free or uninterrupted. To the fullest extent allowed by law, Angel Counseling Services, LLC is not liable for any loss or damage that results from using, or being unable to use, this website or relying on its general content. Nothing in these terms limits any rights you have that cannot be limited by law.
Governing law
These terms are governed by the laws of the State of Alabama, without regard to its conflict-of-law rules.
Changes to these terms
We may update these terms from time to time. The date at the top of this page shows when they last changed. If you keep using the site after an update, you accept the new terms.
Questions about these terms?
We are happy to explain anything here. A real person reads every message.